Privacy Policy
Welcome to TIJ Express Courier’s Privacy Policy. This policy explains how we collect, use, disclose, and protect your personal information when you use our courier and logistics services via https://courier.tijexpress.com. By accessing or using our website or services, you agree to the practices described herein.
Information We Collect
We collect personal information that you voluntarily provide, including but not limited to your full name, email address, phone number, shipping and billing addresses, payment details (processed securely via third-party gateways), and package-related data such as tracking numbers and delivery instructions.
Automatically Collected Information
When you visit our website, we may collect technical information automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, and cookie identifiers. This data helps us improve site performance, security, and user experience.
How We Use Your Information
We use your information to:
- Process, fulfill, and track your courier shipments;
- Communicate order confirmations, delivery updates, and service notifications;
- Respond to your inquiries and provide customer support;
- Prevent fraud, enhance security, and comply with legal obligations;
- Personalize your experience and improve our services;
- Send periodic updates, promotions, or service-related emails (with your consent where required).
Sharing of Information
We do not sell or rent your personal information. We may share data with:
- Third-party service providers (e.g., payment processors, logistics partners, IT support) strictly for operational purposes and under confidentiality agreements;
- Legal authorities when required by law or to protect our rights, safety, or property;
- Successors in connection with a merger, acquisition, or asset sale, subject to confidentiality safeguards.
Data Security & Retention
We implement industry-standard technical and organizational measures—including encryption, access controls, and regular security assessments—to protect your data. Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law—typically no longer than 7 years for transactional records unless extended for dispute resolution or compliance.
Your Rights
You may request access to, correction of, or deletion of your personal data, as well as withdraw consent or object to certain processing activities. To exercise these rights, contact us at support@courier.tijexpress.com or via our Contact Us page. We will respond within 30 days.
Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date.
Last updated: March 15, 2025
Additional Resources
For more information about our practices, please review our Terms & Conditions, Disclaimer, and About Us pages. Questions? Contact our Data Protection Officer at support@courier.tijexpress.com.